Effective Date: April 2, 2025
Company Name: American Carpet & Rug Cleaning
Location: Canoga Park, CA

At American Carpet & Rug Cleaning, we are committed to protecting the privacy and personal information of our customers. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our business, whether online, by phone, or during in-person services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, address, phone number, email address, and other contact details provided during service inquiries, bookings, or estimates.

Service Information: Details about the services requested or performed, including carpet type, upholstery fabric, rug materials, and any specific cleaning needs.

Payment Information: Credit card or billing information used for processing payments (processed securely through trusted third-party providers).

Website Usage Data: Information collected through cookies or tracking technologies (such as IP address, browser type, or device) when visiting our website.

2. How We Use Your Information

We use the information collected for purposes such as:

Scheduling and providing cleaning services

Processing payments and sending invoices

Responding to inquiries or service requests

Improving our services and website experience

Sending service-related updates or promotions (only with your consent)

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. Your data may only be shared with:

Service providers assisting with payment processing or scheduling

Legal authorities if required to comply with legal obligations or protect our rights

Business operations such as email marketing platforms (only if you opt-in to communications)

4. Data Security

We implement reasonable and appropriate security measures to protect your personal information from loss, misuse, unauthorized access, or disclosure. While we strive to protect your data, no method of transmission over the internet is 100% secure.
5. Your Choices & Rights

You have the right to:

Request access to or correction of your personal information

Opt out of receiving promotional emails or marketing communications

Request that we delete your personal information, where applicable by law

To exercise your rights, please contact us using the information provided below.
6. Cookies & Website Tracking

Our website may use cookies or similar technologies to enhance user experience and analyze website traffic. You can choose to disable cookies through your browser settings.
7. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review the policy regularly.
8. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

American Carpet & Rug Cleaning
Canoga Park, CA